Seller Terms & Conditions

Terms & Conditions

1. About Our Terms
Loft&Timber is an online multivendor marketplace that enables independent furniture makers, home décor artisans, and select merchants (“Vendors”) to connect with customers seeking high-quality, handpicked, or bespoke furniture and home goods. By accessing or using our platform whether by browsing, creating an account, listing items, making purchases, or engaging with other features you agree to comply with these Terms and Conditions, our Privacy Policy, and any additional terms that apply to specific services provided by Loft&Timber.

These Terms form a legally binding agreement between you and Loft&Timber. If you do not agree with any part of these Terms, you must discontinue use of the website and associated services. Loft&Timber reserves the right to update or change these Terms at any time, and it is your responsibility to review them periodically.

2. Eligibility
To use Loft&Timber as a Buyer or Vendor, you must:

Be at least 18 years old, or the legal age of majority in your jurisdiction.

You must carry your own insurance as loft and timber is not responsible for any misunderstandings, loss, theft, or damage, that can occur, under any circumstance.

Have the authority to enter into binding contracts under applicable law.

Not be barred from using our services under any applicable law.

Possess a valid email address and provide accurate, current, and complete registration data.

For Vendors:

You must own or have legal rights to sell the products you list.

You must hold all licenses, permits, or certifications required to conduct your business legally in your country, state, or locality.

Loft&Timber reserves the right to verify the information provided by any user, deny registration, or terminate an account if we suspect fraud, legal noncompliance, or platform abuse.

3. Vendor Agreement
As a registered Vendor on Loft&Timber, you are responsible for maintaining a trustworthy and professional storefront. You acknowledge and agree that Loft&Timber acts as a facilitator and is not the legal owner of the items listed for sale. Vendors retain full ownership and liability for their products and services.

Vendor responsibilities include but are not limited to:

Providing accurate and complete information about your business and listings.

Representing your brand and products truthfully, without misleading claims.

Delivering all sold items in accordance with Loft&Timber's fulfillment policies.

Maintaining up-to-date inventory levels, pricing, and processing times.

Offering consistent customer service to ensure buyer satisfaction.

Responding promptly to buyer inquiries, returns, and complaints.

Handling returns and exchanges per your stated policy, and adhering to platform minimum standards.

Paying all applicable taxes and fees related to your sales and business operations.

Failure to meet these obligations may result in penalties, reduced visibility, withholding of payments, or account suspension or termination.

3.1 Prohibited Activities (Vendor Conduct)
Loft&Timber is committed to maintaining a fair, ethical, and high-quality marketplace. Vendors must adhere to the following standards of conduct and are strictly prohibited from:

Listing or selling counterfeit, unsafe, expired, stolen, or unauthorized goods.

Misrepresenting product origin, material, function, or certification.

Engaging in price manipulation, fake reviews, or click fraud.

Circumventing the Loft&Timber platform to solicit or conduct sales off-site.

Using customer data for purposes beyond fulfilling orders and post-sale service.

Discriminating against customers based on race, gender, religion, sexual orientation, or disability.

Uploading or using copyrighted, trademarked, or proprietary content without proper authorization.

Failing to fulfill orders as described, or persistently canceling orders without just cause.

Loft&Timber reserves the right to investigate any suspected violations and take corrective action, including but not limited to: warnings, delisting products, withholding funds, or terminating the vendor’s account without prior notice.

4. Product Listings
Each listing on Loft&Timber must meet high standards of accuracy and presentation to protect the integrity of the platform and provide a seamless experience for buyers.

Listings must:

Provide a clear HD first photo with no drawings or markings.

Include clear and accurate titles, detailed descriptions, dimensions, and materials.

Offer current and competitive pricing that reflects the value and design of the product.

Use original, high-resolution images that truthfully represent the product.

Display correct inventory levels, and shipping lead times.

Specify if items are made-to-order, customizable, or limited edition.

Clearly state applicable warranties, return conditions, or disclaimers.

Misleading or incomplete listings damage customer trust and may be removed without warning. Loft&Timber reserves the right to audit listings regularly and flag or deactivate those that do not meet our quality or compliance criteria.

5. Order Fulfillment & Shipping
Vendors are solely responsible for fulfilling orders placed through the Loft&Timber platform. This includes:

Confirming, preparing, and shipping orders within the timeframe you specify on each listing.

Using trackable and reputable shipping carriers whenever possible.

Packaging products professionally and securely to avoid damage in transit.

Including any necessary installation instructions, certifications, or disclosures.

Communicating proactively with the Buyer about delays, stock issues, or shipping updates.

If a Vendor repeatedly fails to fulfill or ship orders as promised, Loft&Timber may intervene by suspending the Vendor account, refunding affected customers, or holding Vendor payouts.

6. Returns and Refunds
Loft&Timber allows each Vendor to set their own return and refund policies, which must be clearly displayed in their storefront. However, the following minimum standards apply:

A Buyer must be allowed to return an item within 14 days of delivery if it is:

Damaged during shipment

Defective or malfunctioning

Misrepresented in the listing (wrong item, size, or appearance)

Vendors must respond to return requests within 72 hours.

Refunds must be issued promptly upon confirmed return receipt.

Custom or made-to-order items may be marked as “Final Sale” only if clearly stated prior to purchase.

If a dispute arises between a Buyer and Vendor and cannot be resolved directly, Loft&Timber may step in to mediate and will base any resolution on available communication records and return tracking. In cases of gross misconduct, Loft&Timber reserves the right to issue a refund directly and deduct the amount from the Vendor’s account.

7. Payment Terms
All transactions on Loft&Timber are processed through a secure third-party payment provider. Vendors will receive payouts for completed orders based on the following structure:

Payments are disbursed on a rolling basis (bi-weekly or monthly), less applicable platform and transaction fees.

Payouts may be delayed if an order is marked under review, returned, or disputed.

Loft&Timber may withhold a reserve amount from new vendors for risk mitigation during the initial 60-day period.

Vendors are responsible for providing accurate bank account and tax information in their dashboard.

Loft&Timber does not file or remit taxes on behalf of Vendors, unless legally required.

Payment disputes, chargebacks, or fraud will be investigated thoroughly. Vendors found violating payment integrity standards may have payouts suspended or permanently withheld.

10. Intellectual Property
Loft&Timber respects the intellectual property (IP) rights of others and expects Vendors to do the same.

You must own or have proper legal rights to all content you upload or use on your storefront, including:

Product images

Descriptions and marketing copy

Logos and brand marks

Digital patterns or designs

You may not infringe, copy, or manipulate the copyrighted, patented, or trademarked work of another party — including well-known brands, licensed characters, or proprietary furniture designs.

If you believe your IP rights have been violated on the Loft&Timber platform, please submit a formal DMCA or Trademark Violation Notice through our Contact Us page. Repeat violations of IP law may result in legal action and permanent account termination.

11. Account Suspension and Termination
Loft&Timber reserves the right to suspend, restrict, or terminate user accounts at its sole discretion. Common grounds for suspension include but are not limited to:

Repeated late shipments or unfulfilled orders

High refund or complaint rates

Uploading misleading or prohibited content

Failing to respond to platform communications

Engaging in abusive behavior toward Buyers, Staff, or other Vendors

Legal violations (e.g., fraud, counterfeit sales, mislabeling)

In cases of account termination:

Outstanding funds may be withheld to resolve claims or disputes.

All active listings will be removed.

Vendors may be permanently barred from rejoining the platform.

If you believe your account was terminated in error, you may appeal via our vendor support team within 14 days of the termination notice.

14. Limitation of Liability
To the maximum extent permitted by law, Loft&Timber and its officers, employees, affiliates, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, data, revenue, goodwill, or business opportunities

Delays or disruptions in service

Vendor negligence or product defects

Customer dissatisfaction or disputes

Platform downtime or technical issues

Our total liability for any claim arising out of or relating to the use of the Loft&Timber platform is limited to the amount paid by you (or paid to you, if a Vendor) in the three (3) months preceding the event giving rise to the claim.

By using Loft&Timber, you acknowledge that your use is at your own risk and that Loft&Timber does not guarantee error-free or uninterrupted service.

Vendor Agreement

Loft&Timber Vendor Agreement

Last Updated: 07292025

This Vendor Agreement is a binding contract between you and Loft&Timber, governing your participation as a seller on the Loft&Timber multivendor marketplace platform.

By registering as a Vendor and listing products for sale, you confirm that you have read, understood, and agreed to be bound by this Agreement and all related policies, including but not limited to the Terms & Conditions, Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Eligibility and Vendor Account Setup

To become a Vendor on Loft&Timber, you must:

  • Be at least 18 years of age and legally permitted to conduct business in your jurisdiction.

  • Submit accurate and complete business details, including payout info, and contact details.

  • Maintain a valid bank account for payouts.

  • Agree to comply with applicable local, state, national, and international laws.

We reserve the right to accept, decline, or terminate vendor applications at our sole discretion.

2. Product Listings and Content Standards

As a Vendor, you are responsible for:

  • Creating accurate, truthful, and descriptive listings for all products.

  • Uploading high-quality images that you own or are authorized to use.

  • Keeping product inventory, pricing, and shipping estimates up to date.

  • Specifying whether a product is custom-made, final sale, or made-to-order.

  • Avoiding prohibited items such as counterfeit goods, unsafe products, or items restricted by law.

Loft&Timber reserves the right to edit, delist, or reject any product listings that violate our standards or do not align with our brand image.

3. Order Fulfillment & Customer Service

Vendors must:

  • Process and ship all orders within the advertised timeframe.

  • Use reliable shipping carriers and provide tracking numbers for all shipments.

  • Professionally package all items to avoid damage in transit.

  • Communicate proactively with customers regarding delays, questions, or issues.

  • Respond to customer inquiries within 48 hours.

  • Handle returns and refunds according to the Return & Refund Policy.

Repeated shipping delays, unresponsiveness, or fulfillment failures may result in penalties or termination.

4. Vendor Conduct and Ethics

All Vendors must adhere to the following:

  • Operate honestly and professionally at all times.

  • Not engage in fraudulent activity, misrepresentation, or manipulation.

  • Treat customers, Loft&Timber staff, and other vendors with respect.

  • Not solicit off-platform sales or attempt to circumvent Loft&Timber.

  • Only use customer data to fulfill orders. Not for marketing, resale, or storage.

Violation of these guidelines may result in suspension, withheld payments, or permanent removal.

5. Pricing, Payments & Commission

  • Vendors control their product pricing.

  • Loft&Timber charges a commission on each sale (see current Fee Schedule).

  • Payouts are issued on a bi-weekly basis or per the terms of your Vendor Dashboard.

  • Vendors are responsible for all applicable taxes, shipping costs, and payment processing fees.

  • Loft&Timber may withhold payouts temporarily if an order is under investigation, in dispute, or flagged for fraud.

6. Returns, Refunds & Disputes

You must:

  • Clearly state your return/refund policy on each product listing.

  • Honor all valid return or refund requests initiated within our standard timeframe.

  • Cooperate with Loft&Timber in resolving customer complaints and disputes.

  • Issue prompt refunds for damaged, defective, or misrepresented items.

If a customer files a chargeback or dispute and you fail to respond, Loft&Timber reserves the right to refund the buyer and deduct the amount from your account.

7. Intellectual Property & Content Rights

You represent and warrant that:

  • All images, logos, branding, and product descriptions you upload are your original work or properly licensed.

  • You have the right to sell all products listed.

  • Your use of Loft&Timber does not infringe on any third-party copyrights, trademarks, or intellectual property rights.

Loft&Timber retains the right to use product images and content for promotional or marketing purposes.

8. Tax Obligations

Vendors are solely responsible for:

  • Reporting and remitting their own local, state, and federal taxes.

  • Maintaining valid business and resale tax certificates if required.

  • Including or excluding sales tax in prices, as applicable based on region.

We may provide tax calculation tools, but ultimate compliance remains the vendor’s responsibility.

9. Termination and Suspension

Loft&Timber reserves the right to suspend or terminate a vendor account, with or without notice, for:

  • Breach of this agreement or any platform policies.

  • Repeated customer complaints or poor performance.

  • Selling prohibited, counterfeit, or unsafe products.

  • Fraud, abuse, or violations of law.

Upon termination:

  • All active listings will be removed.

  • Pending payouts may be held to resolve open disputes.

  • Reinstatement is not guaranteed.

10. Liability and Indemnification

You agree to:

  • Accept full responsibility for the products you sell and your conduct on the platform.

  • Indemnify and hold harmless Loft&Timber, its officers, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your business activities, including product liability claims, copyright infringement, or tax disputes.

Loft&Timber is not responsible for vendor misrepresentations, order fulfillment, or legal violations.

11. Relationship of the Parties

This Agreement does not create a partnership, joint venture, employment, or agency relationship. Vendors act as independent sellers and are not employees or agents of Loft&Timber.

12. Modifications

We reserve the right to modify this Agreement at any time. Significant changes will be communicated via email or your Vendor Dashboard. Continued use of the platform constitutes acceptance of the updated terms.

13. Governing Law

This Agreement shall be governed and interpreted in accordance with the laws in your state, without regard to conflict of law principles. Any legal actions must be brought in the courts in your Jurisdiction.

14. Contact Us

For questions about this Vendor Agreement, please contact:

📧 loftandtimber@gmail.com

📍 Loft&Timber – Vendor Relations Department

Shipping Policy

Shipping Policy

Last Updated: [Insert Date]

At Loft&Timber, we partner with independent furniture makers and home goods vendors to bring you premium, hand-selected products. Because we are a multivendor marketplace, shipping timelines, methods, and fees may vary depending on the seller and product. Please read the details below to understand how shipping works on our platform.

1. Order Processing Times

  • Most in-stock items are processed within 2–5 business days after the order is placed.

  • Processing times may range from 7–21 business days, depending on the vendor and item complexity.

  • If your order contains multiple items from different vendors, it may arrive in separate shipments.

2. Shipping Methods & Carriers

  • Vendors select their preferred carriers based on product size, fragility, and destination.

  • Common carriers include UPS, FedEx, USPS, DHL, and specialty freight carriers for oversized furniture.

  • Some large or heavy furniture items may require White Glove Delivery, which includes in-home setup. This service, if offered, will be listed on the product page.

3. Estimated Delivery Times

Delivery timelines are based on the vendor’s location and shipping method.

4. Shipping Costs

  • Shipping fees vary by vendor, product size, and destination.

  • All shipping costs are displayed at checkout and may include:

  • Standard Shipping Fee

  • Freight Delivery Fee (for large furniture)

  • Handling or Packaging Fee
  • Some items may qualify for , which will be indicated on the product page.

5. Split Shipments

If you purchase multiple items from different vendors or warehouses, they may arrive separately. You will receive a tracking number for each individual shipment once it’s dispatched.

6. International Shipping

  • Select vendors may offer international delivery.

  • Customers are responsible for any customs fees, VAT, import duties, or taxes upon delivery.

  • Loft&Timber is not responsible for delays caused by customs.

7. Tracking Information

  • Once your order ships, you will receive an email confirmation with tracking details.

  • You can also log into your Loft&Timber account to track your order status.

  • If you haven’t received tracking after the expected processing time, please contact us at .

8. Failed Deliveries or Address Issues

  • It is the customer’s responsibility to provide a valid and complete shipping address.

  • If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply.

  • Loft&Timber and our vendors are not liable for delays caused by missed deliveries, refused shipments, or incorrect contact information.

9. Damaged or Lost Items

If your item arrives damaged or is lost in transit:

  • Please notify us within 48 hours of receiving the item (or expected delivery date).

  • Include photos of the damage and the packaging.

  • We will work with the vendor and carrier to initiate a claim or replacement.

10. White Glove Delivery (Furniture Only)

For oversized or delicate furniture pieces, White Glove Delivery may be offered:

  • Items are delivered by a professional service.

  • Includes room-of-choice placement and basic assembly (unless otherwise stated).

  • Debris removal may be included, depending on the vendor.

If this service is available, it will appear as an option at checkout.

11. Shipping Restrictions

We do not currently ship to:

  • PO Boxes (for large items)

  • APO/FPO/DPO military addresses (for oversized/freight items)

  • Certain remote areas or countries due to carrier restrictions

If a shipping issue arises, our support team will contact you promptly to arrange alternatives or a refund.

12. Questions or Concerns

For all shipping inquiries, please contact:

📧 loftandtimber@gmail.com

📍 Loft&Timber – Customer Support Bubble

Privacy Policy

Privacy Policy

Last Updated: 07/29/2025

Loft&Timber (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit or make a purchase from [www.loftandtimber.com] , or when you act as a vendor, customer, or visitor on our platform.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 From Customers:

When you browse or purchase through Loft&Timber, we collect:

  • : Name, email address, shipping/billing address, phone number.

  • : Credit/debit card details (processed securely via our third-party processor).

  • : Purchase history, cart contents, preferences, and product reviews.

  • : IP address, browser type, operating system, referring URLs, device type, and cookies.

1.2 From Vendors:

When you apply as or operate as a vendor, we collect:

  • Business name, tax ID or EIN, contact person information.

  • Store description, logo, social links.

  • Bank and payout information (for vendor payments).

  • Product listings, photos, pricing, and inventory.

1.3 From All Users:

We may collect:

  • Account credentials (username and password)

  • Communications with customer service

  • Marketing preferences

  • Behavioral analytics (browsing patterns, clicks, heatmaps)

2. How We Use Your Information

We use your information to:

  • Process transactions and fulfill orders

  • Manage customer/vendor accounts

  • Communicate with you about orders, support, or promotional content

  • Improve website functionality, UX, and personalization

  • Detect, investigate, and prevent fraud or violations

  • Comply with legal obligations, including tax and regulatory requirements

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your cart and login session

  • Analyze traffic patterns and usage behavior

  • Serve targeted advertising (if opted-in)

  • Provide social media features

You may control cookie preferences through your browser settings. Disabling cookies may impact certain features.

4. Sharing of Information

We do not sell your personal information. We only share your information with:

  • (only when you place an order with them)

  • (e.g., Shopify Payments, Stripe)

  • (e.g., UPS, FedEx, USPS)

  • (e.g., Google Analytics, Meta Pixel)

  • (hosting, security, email management)

  • when required by law

Vendors do not receive your full payment or billing details — only necessary customer info to fulfill an order.

5. Vendor Responsibilities

Vendors on Loft&Timber are required to:

  • Only use customer information for fulfilling orders and post-sale service

  • Not use, share, or retain customer information for any other purposes (marketing, reselling, etc.)

  • Comply with data protection laws (such as GDPR and CCPA) when handling any customer data

Violation of this policy may result in suspension or termination of vendor privileges.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide services and fulfill transactions

  • Meet legal, regulatory, and accounting requirements

  • Resolve disputes and enforce our agreements

You may request deletion of your account and associated data by contacting us (see Section 10).

7. Security

We take the security of your information seriously. Measures include:

  • SSL encryption during transmission

  • Secure cloud storage with access controls

  • Two-factor authentication for sensitive areas

  • Ongoing monitoring for breaches or vulnerabilities

While we implement reasonable protections, no method of transmission or storage is 100% secure. Use the platform at your own risk.

8. Your Rights

Depending on your location, you may have certain rights under laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), including:

  • The right to access the personal information we hold about you

  • The right to correct or update inaccurate information

  • The right to request deletion of your data

  • The right to withdraw consent or opt out of marketing

  • The right to data portability

To exercise these rights, please email us at Loftandtimber@gmail.com.

9. Children’s Privacy

Loft&Timber is not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from minors. If we become aware that a child has submitted personal data without parental consent, we will delete the information promptly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

Loft&Timber – Privacy Department

📧 Loftandtimber@gmail.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified on our website or via email. The latest version will always be available here.

Your continued use of the platform after changes signifies your acceptance of the revised terms.

Content & Intellectual Property Policy

Content & Intellectual Property Policy

Last Updated: 07/29/2025

At Loft&Timber, we value creativity, authenticity, and respect for original work. This Content & Intellectual Property Policy outlines the rules and responsibilities regarding the creation, submission, use, and protection of content and intellectual property (IP) on our platform.

This policy applies to all users of Loft&Timber, including vendors, buyers, and any third parties interacting with the site.

1. Ownership of Content

All content on Loft&Timber — including text, graphics, logos, images, product photos, audio, video, downloadable files, and software — is either:

  • Owned by Loft&Timber

  • Provided by authorized vendors

  • Licensed by third parties

This content is protected under United States and international copyright, trademark, and other intellectual property laws.

2. Vendor-Provided Content

Vendors are solely responsible for the content they upload, which includes:

  • Product titles and descriptions

  • Product photography and lifestyle images

  • Logos, banners, and branding

  • Shop descriptions or promotional text

By uploading content, vendors confirm that:

  • They own or have rights to use all submitted material.

  • Their content does not infringe on the rights of any third party.

  • They grant Loft&Timber a non-exclusive, royalty-free license to use, modify, display, and distribute the content for marketing, promotional, and operational purposes.

We may use vendor-provided content on our homepage, collections, newsletters, social media, and advertising.

3. Prohibited Content

Vendors may not upload, post, or distribute any content that:

  • Infringes on copyright, trademark, patent, or other proprietary rights

  • Contains stolen or stock images they are not licensed to use

  • Includes third-party brand names or logos without authorization

  • Uses misleading product photos (e.g., bait-and-switch)

  • Violates any applicable laws or regulations

  • Contains adult, violent, defamatory, or hateful material

Loft&Timber reserves the right to remove any content that violates this policy, without notice.

4. Trademark Usage

Vendors may not use the Loft&Timber name, logo, or branding in any way that:

  • Suggests a false partnership or endorsement

  • Misrepresents their relationship to Loft&Timber

  • Confuses customers about product origin or fulfillment

5. DMCA & Copyright Infringement

Loft&Timber complies with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been used on our platform without authorization, please send a written takedown notice that includes:

  • Your full name and contact information

  • A description of the copyrighted work
  • The specific URL(s) where the content appears

  • A statement of good faith belief that use is unauthorized

Upon receiving a valid request, we will investigate the claim and may remove the infringing material or disable access. Repeat violations may result in account termination.

6. Reporting Violations

If you find a product listing or store on Loft&Timber that uses stolen content or violates intellectual property rights, please report it to us at:

📧 report@loftandtimber.com

Please include:

  • Links to the content in question

  • A brief explanation of the issue

  • Proof of ownership (if available)

We investigate all reports thoroughly and take action as needed.

7. Consequences of Violations

Vendors who violate this policy may face the following actions:

  • Immediate removal of infringing content

  • Temporary or permanent suspension from the platform

  • Forfeiture of pending payouts

  • Legal action if deemed necessary

Loft&Timber reserves the right to take enforcement action at its sole discretion, and without prior warning.

8. Indemnification

All vendors agree to indemnify and hold harmless Loft&Timber, its affiliates, employees, and legal representatives against any claims, losses, or damages resulting from IP violations, including:

  • Copyright infringement

  • Trademark misuse

  • Unauthorized commercial use of third-party content

9. Policy Updates

We may revise this policy as our platform evolves. Updates will be posted on our website and take effect immediately unless stated otherwise. Continued use of the platform constitutes your agreement to the updated policy.

10. Contact Us

For questions about intellectual property rights or content rules, contact:

Loft&Timber – Legal & Compliance Department
📧 loftandtimber@mail.com

Dispute Resolution Policy

Content & Intellectual Property Policy

Last Updated: 07/29/2025

At Loft&Timber, we are committed to creating a safe, respectful, and reliable marketplace for customers and vendors alike. We understand that occasional disputes may arise, and we are here to support fair, transparent, and timely resolutions.

This Dispute Resolution Policy applies to all purchases, sales, and platform interactions conducted on [www.loftandtimber.com].

1. Overview

Disputes may involve:

  • Product not received or delivered late
  • Product significantly not as described
  • Damaged or defective goods
  • Missing parts or incomplete orders
  • Unauthorized transactions or payment issues
  • Miscommunication between buyer and vendor

Our process is designed to:

  • Encourage communication between buyer and vendor
  • Offer Loft&Timber support as a neutral third-party if needed
  • Resolve disputes in a way that is fair, compliant, and efficient

2. Step-by-Step Dispute Resolution Process

Step 1: Contact the Vendor (Within 7 Days of Delivery or Expected Date)

Buyers must contact the Vendor directly through their Loft&Timber order page or via the contact information provided. Most disputes are resolved quickly with direct communication.

When contacting a Vendor, include:

  • Order number
  • Description of the issue
  • Supporting evidence (e.g., photos of damage or incorrect item)

Vendors are expected to respond within 48 hours.

Step 2: Escalate to Loft&Timber Support

If the vendor does not respond, refuses resolution, or the issue remains unresolved after a reasonable attempt at communication, the Buyer may escalate the issue to Loft&Timber within 14 days of delivery (or non-delivery).

To open a case:

  • Email loftandtimber@gmail.com
  • Include your name, order number, issue description, vendor name, and any relevant evidence

Our support team will review the issue and mediate as necessary.

Step 3: Review & Investigation

Loft&Timber will:

  • Review communication logs, product listings, shipping/tracking info, and vendor performance history
  • Request additional information from either party if needed
  • Make a final decision within 5–10 business days of escalation

Step 4: Resolution

Based on the investigation, Loft&Timber may:

  • Issue a full or partial refund
  • Require the item to be returned
  • Provide store credit
  • Close the case with no refund if no policy or agreement was breached

All decisions by Loft&Timber are final and binding under this policy unless otherwise required by law.

3. Chargebacks and Payment Disputes

If a Buyer initiates a chargeback through their bank or credit card issuer:

  • The transaction will be placed on hold while the case is reviewed
  • Loft&Timber will provide evidence on behalf of the Vendor
  • If the chargeback is reversed in the Buyer’s favor, the disputed amount may be deducted from the Vendor’s account

Frequent or abusive chargeback behavior may result in account suspension for both Buyers and Vendors.

4. Vendor Responsibilities in Disputes

Vendors must:

  • Respond to all customer disputes within 48 hours
  • Provide clear product descriptions and honor shipping timelines
  • Work cooperatively with Loft&Timber support during investigations
  • Accept Loft&Timber’s final decision and refund or replace items if instructed

Failure to respond or resolve disputes in good faith may result in:

  • Removal of product listings
  • Withholding of payouts
  • Suspension or termination of Vendor account

5. Buyer Responsibilities in Disputes

Buyers must:

  • Communicate with the Vendor respectfully and in good faith
  • Not file duplicate claims through Loft&Timber and their bank simultaneously (double dipping)
  • Provide evidence (photos, delivery tracking, etc.) when requested
  • Allow reasonable time for the Vendor or Loft&Timber to respond and resolve the issue

Abusive or fraudulent behavior (false claims, threats, extortion) may result in account suspension or legal action.

6. Non-Qualifying Disputes

The following do not qualify for dispute resolution through Loft&Timber:

  • Custom or made-to-order items marked as Final Sale
  • Disputes initiated more than 30 days after delivery
  • Buyer remorse or change of preference
  • Minor color or texture variations in natural materials (wood grain, stone patterns, etc.)
  • External shipping delays outside vendor control

In such cases, Loft&Timber may still offer support or mediation at its discretion.

7. Governing Law and Jurisdiction

This Dispute Resolution Policy is governed by the laws of your state. Any unresolved disputes that require legal intervention will be addressed in the courts of your Jurisdiction.

8. Contact Us

For any questions about this policy or to initiate a dispute, please contact:

📧 loftandtimber@gmail.com
📍 Loft&Timber – Dispute Resolution Team

Cookie Policy

Cookie Policy

Last Updated: 07/29/2025

This Cookie Policy explains how Loft&Timber uses cookies and similar technologies to recognize you when you visit our website at [www.loftandtimber.com]. It explains what these technologies are, why we use them, and how you can control them.

This policy is designed to comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data privacy laws.

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. Cookies are widely used to make websites work efficiently and provide information to site owners.

There are different types of cookies:

  • Session cookies: Deleted when you close your browser.
  • Persistent cookies: Remain on your device for a set period.
  • First-party cookies: Set by Loft&Timber.
  • Third-party cookies: Set by other services we use (e.g., analytics, ads).

2. Why We Use Cookies

We use cookies to:

  • Enable core website functionality (e.g., login, cart management)
  • Improve your browsing experience and remember your preferences
  • Analyze traffic and usage patterns to optimize performance
  • Support marketing, retargeting, and personalized advertising
  • Help vendors track store performance and product views

3. Types of Cookies We Use

Type of Cookie, Description, Example Tools

Strictly Necessary

-Required for website functionality (e.g., shopping cart, checkout)

-Shopify Core, Session ID

Performance

-Helps us understand how users interact with the website

-Google Analytics, Hotjar

Functionality

-Remembers your preferences (e.g., currency, region, login)

-Locale settings, Save Login

Marketing

-Used to deliver relevant ads and track ad campaign effectiveness

-Facebook Pixel, Google Ads

Social Media

-Enables sharing and social login -integration

-Facebook, Pinterest, Instagram

4. Consent for Cookies

When you first visit our website, you will see a cookie banner asking for your consent. You can:

  • Accept all cookies
  • Reject all cookies (except those strictly necessary)
  • Customize your preferences

Your cookie preferences are stored for 12 months, after which we will ask again for your consent.

5. How to Manage or Disable Cookies

You can change or revoke your cookie preferences at any time using:

  • The Cookie Settings link is located on our About Us page
  • Your browser’s settings:

Note: Disabling cookies may affect some features and functionality of the Site.

6. Third-Party Cookies

Third-party services (e.g., Google, Meta, Shopify, Pinterest) may place cookies on your browser when you:

  • Interact with ads
  • Share pages on social media
  • View embedded content

These cookies are governed by the privacy and cookie policies of the respective third parties. We do not control how they operate.

7. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or regulations. When we do, we will revise the "Last Updated" date and notify you via banner or website notice if required by law.

8. Contact Us

If you have questions about our use of cookies or how we protect your data, please contact:

📧 loftandtimber@gmail.com
📍 Loft&Timber – Privacy Department

Return & Refund Policy

Return & Refund Policy

Last Updated: 07/29/2025

At Loft&Timber, we partner with independent sellers to bring you premium, handcrafted, and high-quality home goods. Because our marketplace is powered by multiple vendors, each return request is reviewed individually—but we’re committed to fair, prompt resolutions that protect both our customers and sellers.

This Return & Refund Policy applies to all purchases made on [www.loftandtimber.com].

1. General Return Window

You may request a return or refund within 14 days of delivery under the following conditions:

  • The item arrived damaged or defective
  • The item is significantly different from the product listing
  • You received the wrong item
  • The item was never delivered

Important: Returns initiated after 14 days of delivery may not be accepted unless required by law.

2. Non-Returnable Items

Due to the nature of our marketplace and product types, the following items are non-returnable unless damaged or defective upon arrival:

  • Made-to-order or custom items
  • Final sale items (clearly marked on the product page)
  • Assembled or used furniture
  • Gift cards
  • Perishable goods (e.g., plants, flowers, candles)

Please review the product listing carefully for any return restrictions before purchasing.

3. Return Eligibility Conditions

To be eligible for a return:

  • The item must be in its original, unused condition
  • It must be returned in original packaging, including accessories, tags, or documentation
  • You must provide photo evidence of any damage, defect, or issue before return approval

Failure to follow these steps may affect refund eligibility.

4. Return Process

Step 1: Request a Return

Contact our customer support team at loftandtimber@gmail.com within 14 days of receiving your order. Please include:

  • Your full name and order number
  • A description of the issue
  • Photos of the product (and packaging, if damaged)

Step 2: Return Authorization

If your return is approved:

  • You will receive a Return Authorization Number (RAN) and instructions
  • Some items may be eligible for free return shipping, while others may require the customer to cover shipping costs (depending on vendor policy)

Unauthorized returns will not be accepted.

Step 3: Ship the Item

Ship the item back using the return label provided (if applicable). You must send tracking confirmation to our team. Returns must be postmarked within 7 business days of approval.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method within 5–10 business days
  • If the item was returned without prior approval, was damaged due to misuse, or missing parts, your refund may be partially denied or reduced

You’ll receive a confirmation email once your refund has been processed.

6. Exchanges

We do not offer direct exchanges at this time. If you would like to exchange an item, we recommend:

  1. Initiating a return (if eligible), and
  2. Placing a new order for the desired item separately

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Double-check your bank or payment provider
  • Contact your credit card issuer (processing times may vary)
  • Contact us at billing@loftandtimber.com

8. Damaged or Defective Items

We sincerely apologize for any item that arrives damaged or incomplete. In such cases:

  • Report the issue within 48 hours of delivery
  • Provide photos of the damage (item and box)
  • We’ll offer either a replacement, store credit, or full refund, depending on the situation and product availability

9. Vendor-Specific Return Policies

As a multivendor marketplace, some sellers may have slightly different return policies. If a seller offers an extended window or stricter conditions, this will be clearly noted on their product page.

In all cases, Loft&Timber’s minimum return guarantee (14-day window for eligible products) will apply.

10. Cancellations

Orders may only be canceled before they ship. If the order has already shipped, it must be returned after delivery following the process above. Custom orders may not be cancelable once production begins.

11. Contact Us

For return or refund requests, questions, or concerns, contact:


📧 loftandtimber@gmail.com
📍 Loft&Timber – Customer Experience Department

Product Safety and Compliance Policy

Product Safety and Compliance Policy

Last Updated: 07/29/2025

At Loft&Timber, we are committed to providing a safe and trusted shopping experience. As a curated multivendor marketplace, we require all vendors to meet strict standards for product safety, regulatory compliance, and quality assurance.

This policy outlines your responsibilities as a vendor when listing, manufacturing, importing, or distributing products through the Loft&Timber platform. All vendors are expected to comply fully with this policy and any applicable laws or industry regulations.

1. Vendor Responsibility

As a vendor on Loft&Timber, you are solely responsible for ensuring that all products you offer:

  • Are safe for consumer use
  • Meet applicable federal, state, and international safety regulations
  • Include accurate warning labels, disclosures, and documentation
  • Do not pose a risk of injury, fire, chemical exposure, or other hazards

You are also responsible for ensuring that any third-party manufacturers or suppliers meet these same standards.

2. Applicable Laws and Standards

Vendors must comply with all relevant laws and industry regulations, including but not limited to:

For U.S. Sellers:

  • Consumer Product Safety Act (CPSA)
  • Federal Hazardous Substances Act (FHSA)
  • Flammable Fabrics Act (FFA)
  • Furniture and Furnishings (Fire) (Safety) Regulations
  • Lead Content and Phthalates Regulations (especially for children’s items)
  • California Proposition 65 (required warnings for chemicals known to cause cancer or reproductive harm)

3. High-Risk & Regulated Products

If you list the following categories, additional documentation may be required before approval:

Product Type Required

-Compliance Documentation

-Children’s furniture/toysCPSIA certification

-Tracking label

-Age grading

-Upholstered items

-Flammability compliance (CA TB 117 or equivalent)

-Electrical/plug-in items

-UL or ETL certification

-Cosmetics or candles

-Ingredient disclosure

-Safety test reports

-Baby products

-Federal safety standards (16 CFR Part 1217, etc.)

Loft&Timber reserves the right to request proof of compliance at any time, including test reports, certificates, or manufacturer disclosures.

4. Labeling & Packaging Requirements

All products must be properly labeled with:

  • Accurate product description
  • Manufacturer or importer name and contact information
  • Country of origin (e.g., “Made in USA”)
  • Required warning labels (e.g., small parts, flammable materials, Prop 65)
  • Age-appropriate designations for children’s products

Packaging must be secure and prevent injury or damage during delivery. Products should not pose choking, entrapment, tipping, or fire hazards.

5. Prohibited Products

The following items are strictly prohibited from being listed on Loft&Timber:

  • Recalled products or items under investigation
  • Counterfeit or falsely labeled items
  • Items with exposed lead, asbestos, or harmful chemicals
  • Products that violate FDA, FTC, or EPA regulations
  • Items with missing certifications required by law
  • Furniture without anti-tip hardware when required

Loft&Timber will remove prohibited items and may suspend the associated vendor account.

6. Product Recalls & Corrective Action

If a product is recalled (voluntarily or legally), vendors must:

  • Notify Loft&Timber within 24 hours
  • Stop selling and remove the product from the platform
  • Provide clear customer communication and instructions
  • Cooperate with Loft&Timber to initiate refunds or corrective measures

Failure to act swiftly in a recall situation may result in vendor suspension or legal reporting.

7. Inspections and Investigations

Loft&Timber reserves the right to:

  • Review your product listings for potential safety violations
  • Request compliance documentation at any time
  • Conduct independent audits of high-risk product categories
  • Suspend listings or vendor accounts during investigations

8. Liability and Indemnification

Vendors agree to assume full responsibility for the safety and compliance of their products. You further agree to:

  • Indemnify and hold harmless Loft&Timber from any legal claims, damages, or enforcement actions resulting from non-compliance, injury, or product-related harm
  • Cooperate fully with Loft&Timber and any regulatory agencies if a safety issue arises

9. Enforcement

Violations of this policy may result in:

  • Immediate product removal
  • Withholding of payouts
  • Account suspension or permanent ban
  • Notification to relevant regulatory authorities

Loft&Timber reserves the right to refuse listings that do not align with our safety standards, even if technically legal.

10. Questions & Support

If you have questions about compliance requirements or need guidance on labeling, safety standards, or documentation, please contact our Compliance Team:

📧 loftandtimber@gmail.com
📍 Loft&Timber – Product Compliance & Risk Team

Legal Disclaimer & Limitation of Liability

Product Safety and Compliance Policy

Last Updated: 07/29/2025

The following Legal Disclaimer and Limitation of Liability governs your use of the Loft&Timber website, platform, and services offered through [www.loftandtimber.com]. By accessing or using this site, you agree to the terms outlined below.

1. General Disclaimer

Loft&Timber is a multivendor marketplace that provides a platform for independent sellers to list, market, and sell their furniture and home goods. While we carefully curate our vendor community, Loft&Timber does not manufacture, inspect, or directly ship the products sold on the site.

Accordingly:

  • We do not guarantee the accuracy, completeness, legality, or safety of product listings or vendor claims.
  • Any product-related issues — including defects, safety concerns, or misrepresentation — are the sole responsibility of the individual Vendor.
  • Buyers and Vendors interact at their own risk. Loft&Timber is not a party to sales contracts between users and vendors.

2. Product Use and Assumption of Risk

By purchasing and using products from Loft&Timber vendors, you acknowledge that:

  • You are solely responsible for reading product descriptions, measurements, materials, and warnings before purchase and use.
  • You assume all risk associated with the installation, assembly, or use of any product.
  • Loft&Timber is not liable for any damage, injury, or loss resulting from misuse, improper installation, or failure to follow safety guidelines provided by vendors or manufacturers.

3. Third-Party Content and Links

The Loft&Timber site may contain:

  • Links to third-party websites
  • Embedded content (e.g., social media feeds, product videos)
  • Information or claims provided directly by vendors

We do not control or endorse this content and make no representations or warranties regarding its reliability, legality, or accuracy.

4. Platform Availability and Errors

We strive to maintain accurate content and uninterrupted service, but:

  • The Loft&Timber site may contain typographical errors, inaccuracies, or omissions, including pricing or availability.
  • We may update or correct these errors without notice.
  • We do not guarantee that the site will be free of viruses, bugs, or other harmful components.

Loft&Timber will not be liable for any losses due to delays, technical issues, maintenance, or service outages.

5. Limitation of Liability

To the fullest extent permitted by law, Loft&Timber and its owners, officers, employees, affiliates, agents, and licensors shall not be liable for:

  • Indirect, incidental, punitive, or consequential damages
  • Loss of profits, data, goodwill, reputation, or business opportunities
  • Product defects, delivery issues, or misrepresentations by Vendors
  • Unauthorized access to or use of your account or personal information
  • Any issue arising from your use of third-party links, content, or services

In no event shall Loft&Timber’s total liability exceed the amount paid by you (or paid to you, if a Vendor) in the three (3) months preceding the event giving rise to the claim.

6. No Warranties

All Loft&Timber services and content are provided “as is” and “as available”, without warranties of any kind, either express or implied. This includes:

  • Warranties of merchantability or fitness for a particular purpose
  • Non-infringement of third-party rights
  • Performance guarantees for vendor products or services

7. Legal Jurisdiction

This Legal Disclaimer and Limitation of Liability shall be governed by and interpreted in accordance with the laws of your Country. Any legal disputes shall be brought exclusively in the courts of your Jurisdiction.

8. Questions or Concerns

If you have questions about this policy or need clarification on any legal point, please contact:

📧 loftandtimber@gmail.com
📍 Loft&Timber – Legal Department